Job Description

Job Family: Patient Account Representative Travel Required: Up to 10% Clearance Required: NoneWhat You Will Do: The Admitting Representative is Onsite at Community Memorial Hospital in Ventura, CA. • Provides excellent customer service to all individuals. • Perform accurate registration, arrival, and check-in functions upon a patient presenting themselves for service. • Collect all necessary patient, demographic, and insurance information/documentation to ensure a patient is completely registered within the patient registration systems. • Obtain all necessary patient signatures and information at time of arrival. • Escalates any advanced or complex registrations to a more experienced team member. • Perform real-time insurance eligibility and benefits verification for all patients. • Verifies insurance benefits; explain financial requirements to the patient or patient representative and collects any outstanding patient portion at the point of service. • Perform collections and cashiering functions and refer patients to Financial Counseling where appropriate. • Ensure that all activities related to hospital collection activities meet department requirements. • Works assigned shifts at hospital Emergency Admitting departments; 12-hour shifts, 8-hour shifts, 1st, 2nd and 3rd shift as assigned. Rotating holiday and weekend work. • Serve as preceptors/trainers to orientee. • Serves as a mentor to new associates and assist in new employee orientation. • Performs Inpatient Admission Admitting duties that include determining in and out of network benefits, review of the EMR Inpatient status tracking feature and the attainment of Important Message for Medicare patient signatures. • Performs carve outs as it relates to observation admission services, determines in and out of network benefits as it relates to observation stays, review of the EMR Observation status tracking feature and the attainment of patient signatures as they relate to observation patient stays. • Consistently exceeds weekly individual goals and standards. • Performs other duties as assigned. Shift: Day Shift 12 HOURS (ex: 07:00PM- 07:30AM) with rotating weekends, on call, and holidays. What You Will Need: • High School graduate or equivalent (GED) • 0-2 (zero to two) years of experience working in a hospital, medical, clinical OR customer service environment. What Would Be Nice To Have: • One (1) year of hospital Patient Access experience. • Data Entry experience. • Familiarity with health plans/insurances. • Bilingual in English & Spanish The annual salary range for this position is $37,600.00-$56,400.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program About Guidehouse Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. --s-p-m1-- By applying, you consent to your information being transmitted by Monster to the Employer, as data controller, through the Employer’s data processor SonicJobs. See Guidehouse Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

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