Job Description

Pinakle is on a mission to connect our customers with the newest technology and wireless products on the market. To do so, we partnered with the nation’s leading provider of Internet and wireless services. Our goal is to ensure our Indianapolis community has consistent and reliable connectivity for work, leisure, and everything in between. Our entry level AT&T Customer Service Representatives are the cornerstone of our initiative and produce unmatched results for our consumers and clients alike. As an entry level AT&T Customer Service Representative you will have the opportunity to make someone's day better by meeting with them directly and finding the best solutions to their telecommunications needs. If you’re passionate about technology and delivering unmatched customer service, we encourage you to apply today!

Daily Responsibilities of the AT&T Customer Service Representative:

• Initiate contact with potential, current, and former customers in person to provide a comprehensive understanding of our clients’ wireless products and services
• Stay up-to-date on any promotions or discounts being offered by our client and upsell services when appropriate
• Maintain and organize sales contracts and other confidential customer information in our POS system
• Follow compliance guidelines as outlined by our clients and represent the brand in a professional manner at all times
• Collaborate with fellow entry level AT&T Customer Service Representatives to track customer engagement trends and campaign data
• Confidently answer any customer questions and overturn objections when necessary

Why Work With Us?

The success of our team members is our top priority. The team here at Pinakle is proud to offer in-house training to all of our new entry level AT&T Customer Service Representatives. Our unique, hands-on approach allows our entry level AT&T Customer Service Representatives to gain a comprehensive understanding of our business operations and provides a platform for advancement within our company. We are committed to equipping each team member with the skills and knowledge to grow. And if you don’t have any experience? No problem! Since we provide full training for our entry level AT&T Customer Service Representatives, no experience is necessary to apply. You simply bring the desire to learn, and we do the rest!

Desired Skills and Qualifications of the AT&T Customer Service Representative:

• Prior experience in sales, customer service, retail, or a related field is preferred but not required
• Excellent written and verbal communications skills to interact effectively with customers, clients, and teammates
• Professional demeanor and the ability to foster positive relationships with customers and team members
• Ability to identify customer needs and offer appropriate solutions
• Ability to quickly learn and adapt to new wireless products and services
• Ability to work collaboratively within a fast-paced team environment
• High school diploma or equivalent is required

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