Job Description

Job Description

Hospitality Team Member – Cashier/Runner

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The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating in locations across multiple states.

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OUR MISSION: Be Damn Good. OUR VISION: Serve people the Best Damn Tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details.

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Here’s what we need:

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At Torchy's, every guest’s visit is an opportunity to create lasting memories. As a member of the Hospitality Team, you’re not just taking orders and running food – you’re the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.

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What you’ll be doing:

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• Point of Sale: Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
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• Guest Experience: Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
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• Menu Mastery: Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.
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• Dining Room: Run food to tables, ensuring that every guest receives their order correctly and with speed. Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.
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• Cleanliness: Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.
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• Teamwork: Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.
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• Additional Support: Perform other duties as assigned.
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How you’ll do it:

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• Outgoing & Friendly: Use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere.
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• Active Listening: Listen attentively to guests, understanding their needs and preferences to enhance their dining experience. Ask follow-up questions to confirm understanding.
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• Communication: Communicate clearly, ensuring guests understand their options while feeling welcomed and valued.
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• Adaptability: Swiftly adapt to changing situations, whether it’s a sudden rush of customers or an unexpected challenge.
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• Attention to Detail: Focus on the little things that make a big difference, from accurately taking orders to noticing and responding to the specific needs of each guest.
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QUE-SO…here’s what you’ll need:

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Minimum Qualifications:

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• Strong verbal communication skills.
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• Availability to work a flexible schedule.
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Preferred Qualifications:

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• 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.
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• 2 years of experience using POS (point-of-sale) systems.
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Physical Requirements:

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• Must be able to lift, push, pull or carry objects up to 40 lbs.
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• Must be able to stand for several hours and walk for long periods of time.
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• Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights.
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Let’s TACO ‘bout why it pays to be a Torchy’s Team Member:

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• $11.00 to $12.00 based on experience
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• Torchy’s team members receive tip share on top of hourly pay.
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• Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner.
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• Flexible schedules.
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• Our attire is casual and we’ll throw in some of the swag.
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• Incredible growth opportunities. This is more than just a job…it can lead to a Damn Good career!
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• Damn Good food discount card for you AND your spouse.
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• Day 1 access to exclusive discounts to shows, sporting events, hotels, and much more.
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• Access to all benefits including medical, dental, and vision for full-time Team Members after 1 year of employment, plus 401(k) after 6 months.
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• Damn Good Well-being Program that includes free access to all things financial wellness.
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• Paid Time Off (PTO) after 1 year of employment.
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• Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis.
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• Bragging rights (Yeah, we’re kind of a big deal!).
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Job Tags

Hourly pay, Full time, Work experience placement, Casual work, Flexible hours,

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