Customer Service Representative Job at Genuine Parts Company, West Allis, WI

RWw4eVB6YW9hbkY2QnlLZ3pMNlZON2FaU3c9PQ==
  • Genuine Parts Company
  • West Allis, WI

Job Description

SUMMARY:
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES:
• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:
• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Job Tags

Holiday work, Contract work,

Similar Jobs

Svetness Personal Training

Personal Trainer Job at Svetness Personal Training

 ...Job Description Job Description Are you a dedicated and motivated personal trainer looking to make a significant impact on individuals' lives? We are actively seeking exceptional trainers to join our team and deliver personalized fitness experiences in the comfort... 

Signify Health

Physician Assistant, Certified Job at Signify Health

 ...passionate about engaging with people and helping them on their journey to better health? Signify Health is hiring board-certified physician assistant/physician associate (PA) contractors to conduct In-home Health Evaluations for Medicare Advantage, Medicaid, and certain... 

icreatives

Temp UX/UI Designer QVVYWYY8 Job at icreatives

 ...Ready to put your UX/UI skills to work at a thriving healthcare organization? Were searching for a Temporary UX/UI Designer to join a national healthcare company onsite in Miami. This is a 4-6 month temp role working with their creative team. If designing impactful... 

Red Rock Distributing Co.

FUEL TRUCK/BOBTAIL TRUCK DRIVER Job at Red Rock Distributing Co.

 ...Veteran and Military Ready Additional Information Drive tank truck to deliver gasoline, diesel, and other petroleum products to...  ...Distributing Co. has over 75 years of experience distributing quality fuels which make us on of Oklahoma's most reliable source for gasoline... 

Laveen Elementary School District

2025-26 6th/7th/8th Grade Language Arts Teacher Job at Laveen Elementary School District

 ...QUALIFICATIONS : Bachelor's and/or Master's degree. Arizona Teacher Certification. Must be highly qualified to teach assigned grade and/or content. Valid Arizona Department of Public Safety fingerprint clearance card. REPORTS TO: Principal JOB...