Customer Success Manager Job at Propel, Austin, TX

SGx3d09UT3NiWE45QmlTanpieWRQNytmVEE9PQ==
  • Propel
  • Austin, TX

Job Description

We are looking for a gritty and ambitious individual for the position of Customer Success Manager to join a successful global scale-up and be an addition to the America's team.

My client is a scale-up software company that is revolutionizing the industrial sector with their AI capabilities allowing businesses to manage their utilities across buildings. They have seen huge, global success and are now looking for an Enterprise seller to come and grow this vertical out.

Key Responsibilities

  • Be the go-to contact for US customers, building strong, lasting relationships.
  • Understand customer goals and challenges, offering strategic guidance for success.
  • Define and track success metrics, KPIs, and milestones to showcase value.
  • Develop and execute customer success plans for seamless onboarding and adoption.
  • Monitor engagement, spotting upsell, cross-sell, and expansion opportunities and collaborate with other departments to drive success.
  • Own the renewal process—manage discussions, address concerns, and negotiate contracts.

Skills & Experience

  • Experience : Proven experience in a B2B SaaS/Tech environment in a Customer Success role
  • Communication : Excellent relationship-building and stakeholder management skills.
  • Problem-Solving : Analytical mindset to address customer challenges.
  • Results-Driven : Passion for customer success and business growth.
  • Start-up Mentality : You thrive in a fast-paced environment
  • Needs to based in Boston

If this sounds like it could be you ... let's have an informal chat🙂

Job Tags

Similar Jobs

Ranger Technical Resources

Sr. Embedded Software Engineer Job at Ranger Technical Resources

 ...Sr. Embedded Software Engineer #2441 Position Summary: Our partner, a leader in luxury electric vehicles (EVs) known for advanced technology, performance, and efficiency, is seeking a Senior Embedded Software Engineer for their Platform Software team. In this role... 

TRADEBE

Environmental Compliance Manager Job at TRADEBE

 ...What will you do? Take the lead in driving environmental excellence across Tradebe NE facilities as our Environmental Compliance Manager...  ..., Health, and Safety (EHS) regulations, internal policies, and Federal, State, and Local environmental permits (e.g., RCRA... 

Pyramid Consulting

Golang Developer Job at Pyramid Consulting

Immediate need for a talented Golang Developer. This is a 06+months contract opportunity with long-term potential and is located in Richmond, VA/McLean, VA (Hybrid). Please review the job description below and contact me ASAP if you are interested.Job ID: 24-29690Pay... 

DV Trading, LLC

Experienced Trader Job at DV Trading, LLC

 ...financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser.We invest in exceptional individuals and empower them to realize... 

Next Level Business Services, Inc.

Sharepoint Developer Job at Next Level Business Services, Inc.

Sharepoint Developer."All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access...