**About Us**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.?
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**Job Description**
This position - Customer Success Specialist is extremely customer focused. A **Customer success specialist** develops and maintains long-term business relationships by serving as an internal advocate for the customer. Typically, a "people person" by nature, they have a hybrid of skills required to master technology and manage customer relationships. This person should be able to drive to uncover the root cause of a problem, quickly analyze potential solutions, and make clear and informed recommendations. The best customer success specialists demonstrate superb communication, organization, and time management skills, and are able to effectively handle a number of diverse and complex problems at the same time.
**As A Customer Success Specialist, You Will:**
+ Account Management
+ Conduct customer product and software training sessions via Web conference calls and in person meetings
+ Communicate and Identify Solutions to for potential growth opportunities
+ Manage Customer Issue Resolution
+ Effectively Communicate to customers
+ Ensure metrics are achieved and aligned with overall Cargo goals.
+ Coordinate with Sales, Support and Software to consistently deliver value to customers
+ Share best practices with team members to enhance the quality and efficiency of customer support
+ Other duties as assigned
**REQUIRED EDUCATION, EXPERIENCE & SKILLS:**
+ At least 1 year of work experience in customer service/ account management
+ Customer focused, excels in surpassing client expectations
+ Relationship building skills
+ Excellent Follow up Skills, ability to ensure tasks are completed
+ Excellent Verbal and Written communication skills
+ Self-Motivated - Proactive and thinks outside the box
+ Ability to manage competing priorities, multitask, and work collaboratively in a team environment
+ Competent with Microsoft Office suite
+ Excellent Time Management and Organizational skills in order to maximize time and achieve results.
+ Legal work authorization in the United States - Sponsorship will not be provided for this role
**PREFERRED EDUCATION, EXPERIENCE & SKILLS:**
+ Experience in account management or in the software/technology industry
+ Bilingual
+ Salesforce
+ Jira
+ Basecamp
**Flexible Work Schedule Hybrid Work Option and Core Hours**
This role has the flexibility of a hybrid work from home option up to three days a week and a core hour schedule. You can choose to flex your start and stop times given you are working during the core hours of 9:00 AM - 3:00 PM. Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers.
**Why Work in the Greater Palm Beach Area**
Palm Beach Gardens, FL is in the Greater Palm Beach area, surrounded by many beautiful beaches. Located near the Atlantic Ocean, there is no shortage of aquatic activities. Palm Beach Gardens is a family friendly area with schools committed to providing a world-class education. The town has a vibrant night life, with over 2,000 bars and restaurants.
**About Our Location**
As part of the Cold Chain business unit, our business primary focus is providing complete, end-to-end cold chain visibility into in-transit, perishable cargo shipments. Our core technologies allow for the protection, proper temperature monitoring, and tracking of perishable, high-value shipments in real-time. This advanced technology and traceability, coupled with our cold chain expertise, help food retailers, restaurants, growers, suppliers, and food exporters mitigate food waste, while helping ensure only the freshest and safest products reach consumers.
Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during the annual merit review process. In accordance with Colorado EPEWA, The salary range for this role is up to $44,000.00 annually commensurate with the skills, talent, capabilities, and experience each candidate brings to a role. (Please include additional any bonuses, commissions, or other forms of compensation
that are being offered, if applicable).Our success is measured by the positive impact we make on people, our communities, and the world in which we live.
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.?
Together, we have the opportunity and the power to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Diversity, Equity & Inclusion**
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.?
**Work Authorization**
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected]
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.
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