Responsible for screening, referring and diagnosing internal or external inquiries and work requests as they relate to maintenance of personal computers and related systems. May assist in performing minor troubleshooting in the identification of applicable problems relating to PCs, applications software and basic information systems communications.
Education: High school diploma, vocational training or equivalent Experience:
Entry level experience Knowledge/Skills: May have knowledge of a wide variety of software, hardware and PC operating systems is preferred.
The Technical Help Desk Technicians is responsible for second-level support for all standard software and hardware, ordering, handheld devices, and enabling and activating CSOS Certificates. This position provides an effective diagnostic evaluation of end-user Pharma Customer needs and in all cases, uses good judgment and timeliness in responding to and resolving each issue or complaint to the customers satisfaction.
The position also requires effectively delivering technical training and support needs for other personnel and customers over the phone. Support and demonstration of the iLead and iCare values and expectations for customer support and satisfaction are fundamental to this team to provide an effortless customer experience and one call resolution.
Schedule: First 4 weeks ONSITE - Training 8:30 am to 5 PM
Permanent schedule will be determined at the end of training (anywhere from starting at 7 am and ending at 9 pm
Permanent schedule WFH, coming into office only for meetings or training
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