Help Desk Specialist Job at Cypress HCM, Worcester, MA

RkY0elB6YXZhblY1QlNDaXhicWNQN0NZVEE9PQ==
  • Cypress HCM
  • Worcester, MA

Job Description

This is an exciting opportunity to join a growing global company in the medical equipment industry! Responsibilities: The Support Specialist will act as the second level of contact for handling business partners technical support issues. The primary focus is deskside support and resolution of incidents/service requests escalated from Service Desk Support Analysts or submitted via Self Service. Conduct problem management and create solution documentation both for internal Service Desk use as well as business partner use. Qualifications: Advanced knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center, mobile devices and anti-virus/spyware. Advanced knowledge of desktops and laptop hardware. Working experience with peripherals such as printers and desk phones. Associates Degree or equivalent experience. Familiar with ITIL processes and framework. ITIL v3 or 2011 certification. Help Desk and/or Desktop Support technical certification Pay Rate: $19.35-$25.81/hour Cypress HCM

Job Tags

Work experience placement,

Similar Jobs

LSI Staffing

Full-Time Merchandiser - Weekends Off Job at LSI Staffing

 ...Job is Lo cated in Savannah, GA Full time positions for Direct Hire Merchandiser's available. Work week consists of Sunday-Thursday, Weekends off to enjoy time with the Family. NO EXPERIENCE REQUIRED- ENTRY LEVEL Pay & Benefits of Merchandiser: ~$1... 

Adorama

Senior Technical SEO Strategist Job at Adorama

 ...The Senior Technical SEO (Search Engine Optimization) Strategist is responsible for maximizing search engine rankings for Adorama.com category & product/listing and landing pages, as well as increasing the overall volume of organic traffic, conversions, and revenue from... 

Jobot

Dental Business Development Manager Job at Jobot

 ...Details Responsibilities: 1. Develop and implement strategic business development plans for the dental manufacturing sector to...  ...reports on business development activities and outcomes to senior management. 10. Conduct 12-15 daily field visits, providing... 

Royal Caribbean Group

Head Butcher Job at Royal Caribbean Group

KEY RESPONSIBILITIES Ensures the smooth and efficient operation and control of the Butcher Shop and production on a day-to-day basis according to the company policies. Directs, coaches, supports, supervises, and evaluates (with the Sous Chef) all direct reports.... 

ADP Workforce Now Organic

Medical Screener Job at ADP Workforce Now Organic

Job Description Job Description KEDPLASMA provides a friendly and rewarding working environment with frequent opportunities for cross-training and advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion...