Job Description

*** MUST have break/fix experience with MFD/office printers ***

J Installs, operates, maintains, repairs and modifies equipment. Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinate product solution. Assess product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives. Acts as local on-site representative to customer's organization.

This position is for an onsite customer dedicated position in Syracuse NY. Responsible for the overall remedial and scheduled service for customer devices under contract. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.

• JOB DESCRIPTION:
• Onsite Service Technician supporting large medical facility. M-F work hours 8-4:30 on site contract requirement – No Remote or Hybrid work.
• Delivery and installation of printer supplies, maintains, repairs equipment.
• Conducts technical analysis of product implementations, to product in accordance with specific customer specifications and implementations.
• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to Client representatives to coordinate product solution.
• Assess product needs in accordance with customer specifications.
• Conducts technical training and product briefing with customers, vendors and company representatives.

• RESPONSIBILITIES:
• Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments
• Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications.
• Effectively schedule calls to manage SLA requirements across assigned activities.
• Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure.
• Assist customer with any reported issues or questions on customer product(s).
• Train Customer on appropriate usage of customer product & features.
• Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call
• Procedures are completed prior to leaving customer site.
• Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts return and tracking.
• Provide Meter Reads on Devices as needed
• Present a positive image through proper attire, communication skills and personal grooming.

• ADDITIONAL RESPONSIBILITIES:
• Assumes other special activities, responsibilities, and special projects from time to time as directed.

• EXPERIENCE AND SKILLS:
• 2-3 years experience in servicing printers, hard copy devices, or imaging products preferred.
• Strong electro-mechanical aptitude.
• Excellent driving record.
• Valid NY driver’s license.
• Reliable Transportation Required
• Sound administrative & computer skills.
• Microsoft Office Suites is Desirable
• Experience and knowledge of Client Products desirable
• Ability to frequently and properly lift up to 60 pounds

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