Job Description

CTG is seeking to fill a Scanning Operator Level 1 opening for our client in Richmond, VA.

Location: Richmond, VA
Duration: Ongoing contract

Purpose: Assist with operational accountability for managing all aspects of digital imaging and scanning to meet contractual SLAs and ensure customer orders are complete per specifications.

Scope: This position is key for ensuring the accuracy of digital imaging processes and enhancing customer satisfaction through efficient document management.

Duties:

• Assist with the day-to-day operations within a Digital Imaging Center, focusing on digital imaging and related duties.
• Ensure customer issues and escalations are resolved or further escalated as appropriate.
• Conduct quality checks on work to ensure accuracy and adherence to standards.
• Adhere to safety procedures and logical/physical security requirements.
• Work independently and as part of a team; perform backfile duties for absent coworkers.
• Receive, sort, and process mail documents and packages, ensuring timely delivery.
• Validate and prepare documents for scanning, including removing bindings and inserting slip sheets.
• Operate high-speed scanning equipment, perform quality checks on scanned images, and index images according to customer specifications.
• Other duties as assigned by Lead or Manager.

Skills:

• Excellent verbal and written communication skills.
• Strong attention to detail and ability to manage large volumes of documents.
• Proficiency in MS Office and data entry.
• Familiarity with administrative tasks and document preparation.
• Ability to handle confidential information with discretion.

Experience:

• Minimum 1 year experience in a Customer Service environment.
• Data entry experience or background as an Office Clerk is a plus.
• Experience in a digital imaging or document management role is advantageous.

Education:

• Minimum High School Diploma.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Recruiter Emily Drew at [email protected] . Kindly forward this to any other interested parties. Thank you!

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